What is LiveChat and how can I use it?

The LiveChat widget available for Enterprise plan users enables you to chat live with clients while they view your projects in browser mode. If your Yulio plan includes LiveChat, follow the steps below to get started. 

Not on an Enterprise plan? Find out how you can use our Live Meeting tool to communicate with clients live in your Collaborate sessions.

Login to your Yulio account, click on your email address in the top right hand corner and select Company Settings.

From there, select the LiveChat tab. Follow the instructions to configure your LiveChat widget for desktop and mobile, and enter your license number to connect to your LiveChat account.

You can customize the style, color and configuration of your LiveChat widget directly in your LiveChat account.

Livechat is turned on on a per project basis. To activate LiveChat on a VR project, select the VR project from the projects page in your Yulio account.

From there, select the Settings tab and then toggle “Enable LiveChat” on.

That’s it! The next time you view or share your project the LiveChat widget will be active.

Viewers can chat directly with your sales team or agents through your LiveChat account. And agents can receive live notifications when there are new viewers on a project or when a new chat comes in.

When a new chat is activated, your team can see client details like name and location, as well as what project the client is viewing and which scene they were in when the chat was activated.